Support

Help for Mastery products and Tokenizer-operated learning tools.

Use this page for product support, current coverage context, billing direction, and known issues. Product-side routing still starts with MasteryExamPrep.com.

Coverage 120 certification QBanks Families Securities, PM, and IT Support support@tokenizer.ca

Last updated: April 24, 2026

Contact & Help

Questions, bug reports, account issues, or content feedback? Use the direct route below.

support@tokenizer.ca privacy@tokenizer.ca

Tip: in-product issue reports are still the fastest route for question-level fixes because they include the item context.

<section id="coverage" class="tokenizer-card">
  <div class="d-flex justify-content-between align-items-center flex-wrap gap-2 mb-2">
    <h2 class="h4 mb-0">Current Coverage</h2>
    <a class="btn btn-outline-primary btn-sm" href="https://MasteryExamPrep.com/exams/" rel="noopener">Open the current exam map</a>
  </div>
  <p class="text-body-secondary">Mastery Exam Prep currently covers <strong>120 certification exam prep QBanks</strong> across three focused app families. For the current exact exam list, plans, and routing, use <a href="https://MasteryExamPrep.com/" rel="noopener">MasteryExamPrep.com</a>.</p>

  <div class="row g-3 mt-1">
    <div class="col-12 col-md-4">
      <div class="tokenizer-card tokenizer-card--soft">
        <h3 class="h6 mb-1">Securities Prep</h3>
        <p class="small text-body-secondary mb-2">79 exams across FINRA/NASAA, CIRO/CSI, LLQP, and related licensing tracks.</p>
        <a class="btn btn-outline-primary btn-sm" href="https://MasteryExamPrep.com/securities/" rel="noopener">Open Securities Prep</a>
      </div>
    </div>
    <div class="col-12 col-md-4">
      <div class="tokenizer-card">
        <h3 class="h6 mb-1">PM Mastery</h3>
        <p class="small text-body-secondary mb-2">22 exams across PMP, CAPM, PMI, Scrum, PRINCE2, SAFe, and adjacent PM tracks.</p>
        <a class="btn btn-outline-primary btn-sm" href="https://MasteryExamPrep.com/project-management/" rel="noopener">Open PM Mastery</a>
      </div>
    </div>
    <div class="col-12 col-md-4">
      <div class="tokenizer-card tokenizer-card--accent">
        <h3 class="h6 mb-1">IT Mastery</h3>
        <p class="small text-body-secondary mb-2">19 exams across AWS, Azure, GCP, Databricks, Snowflake, CompTIA, and related cloud/IT tracks.</p>
        <a class="btn btn-outline-primary btn-sm" href="https://MasteryExamPrep.com/it/" rel="noopener">Open IT Mastery</a>
      </div>
    </div>
  </div>

  <p class="small text-body-secondary mt-3 mb-0">Mastery's current public product framing is the source of truth for current coverage. Tokenizer.ca should summarize that model rather than maintain a stale copy of every exact exam code.</p>
</section>

<section id="billing" class="tokenizer-card tokenizer-card--accent">
  <h2 class="h4">Billing &amp; Refunds</h2>
  <p class="mb-2">Billing is handled inside the matching product route. For current plans, start on <a href="https://MasteryExamPrep.com/" rel="noopener">MasteryExamPrep.com</a>. Older purchases are still managed through the billing environment used for the original purchase.</p>
  <ul class="tokenizer-list-compact">
    <li>For current plan and product routing, use <a href="https://MasteryExamPrep.com/apps/" rel="noopener">Mastery's app-family overview</a>.</li>
    <li>For older purchases, manage renewals through the billing environment tied to the original transaction.</li>
  </ul>
</section>

<section id="issues" class="tokenizer-card">
  <h2 class="h4">Known Issues</h2>
  <ul class="tokenizer-list-compact">
    <li><strong>Wide tables on small phones:</strong> rotate to landscape or use a tablet for exhibit-heavy content. A better mobile table renderer is still on the roadmap.</li>
    <li><strong>Math and notation:</strong> long inline formulas may scroll horizontally by design.</li>
  </ul>
</section>

<section id="disclaimer" class="tokenizer-card tokenizer-card--soft">
  <h2 class="h4">Disclaimers</h2>
  <p class="small mb-0 text-body-secondary">Tokenizer Inc. is independent and not affiliated with, sponsored by, or endorsed by exam providers, regulators, or certification bodies. Course names and acronyms remain the property of their respective owners.</p>
</section>